BiliVPN handles account, subscription, client, international route, billing, and refund matters through the user panel. Tickets retain the issue description and follow-up replies, making them suitable for checking connection environments or order status over time.
CONTACT CHANNELS
The records below follow the site’s published facts. Unlisted channels are not assigned speculative addresses or unverifiable response times.
Use this channel for account status, plans, client imports, connection issues, route selection, billing, and refund questions. Submitted tickets enter the support queue, and replies remain in the user panel. If more environment details are needed, staff will continue the discussion in the original ticket.
Go to the ticket center →The site’s published facts do not currently include a public email address, so no expected response time can be provided for email support. Submit account and subscription questions through the user panel to keep the issue record connected to the relevant account.
The site’s published facts do not currently include public Telegram contact details, so no expected response time can be provided for this channel. Follow information published on the site and use the ticket center for matters requiring manual review.
CASE NOTES
No email address is required to register; a username and password are enough. Support replies therefore do not depend on email delivery, and you can return to the user panel to follow ticket updates. For a plan upgrade, include your current plan and the plan you want to switch to. Monthly traffic resets each month on the activation date; for mid-cycle upgrades, the price difference is prorated by the remaining days.
Connection issues usually require checking the platform, client message, destination region, and selected route together. BiliVPN supports Windows / macOS / iOS / Android / Linux, with coverage across 90+ countries / 200+ routes. Include your platform, route name, stage where the issue occurs, and any visible message to reduce repeated questions.
For billing questions, provide identifiable details for the relevant order as shown in the user panel. The site supports Alipay / WeChat Pay / USDT and offers a 7-day no-questions-asked refund. Refund requests and order checks are handled through tickets; follow the replies in your ticket for progress.
SUBMISSION GUIDE
A complete issue record is easier to troubleshoot than a brief “Unable to connect.” When submitting a ticket, organize the details in this order: